- Delivery delay
All our jewelry is handcrafted, according to your request. For the preparation of your embroidered jewel, you will need to allow a maximum of 3 working days. If urgent request, do not hesitate to specify it in the space "Special Instructions" of your order and we will do everything to satisfy you.
Once your order has been prepared, delivery times vary depending on the delivery method chosen:
- Follow-up letter: 48h to 72h
- Colissimo: 24h to 48h
Once your order has been prepared, you will receive it within 3 to 8 working days.
- How do I track the delivery of my order?
I have an online account
If you wish to follow the progress of your order, log in to your account on our e-shop and consult the "History of my orders" section.
I don't have an online account
Once your online order has been placed, we have sent you a confirmation email, following which you will receive an email indicating the shipment of your order and including its tracking number.
- Can I collect my order in store?
Yes ! Consult the opening hours of our shop-workshop here .